Employee motivation and attitude directly affect customer satisfaction.  The companies should be able to analyse these two factors in order to be able to increase their service quality and increase the competitiveness of their companies.

Mystery shopping is a tool that is used in order to be able to view the quality of the service offered by a company from the customer’s perspective.  When one of our experts pay a mystery shopping visit, we evaluate aspects such as how the employees conduct sales, how they approach the customer, what their expertise level is and how they adhere to the workplace rules and standards.

We provide detailed and scored reports on the behaviour of your company’s personnel in selling products and their approach to customers, their level of knowledge and compliance with workplace standards at the workplace.

Based on this research, we evaluate the quality of the service offered by the employees and use the analysis in order to be able to expand the customer based and improve the work place.

For all your questions…

+90 533 885 8101 / +90 392 228 0810